Who We Are

AntiSocial Solutions is a full-service digital marketing agency made up of people who love to create. Our work spans industries; we produce cinematic media pieces and conceptual campaigns for great brands across the globe. As a division of Thinkingbox, we have offices located in Vancouver, Toronto, New York City, Salt Lake City, and Los Angeles. You’ll be joining a truly diverse, international, and supremely talented group of people who craft campaigns and provide solutions for the world’s top brands. We love our culture and the natural collaboration that happens in and around our five offices, from dog parties to happy hour Fridays, we maintain a vibrant work environment. However, for one month a year we encourage our people to explore the world. Try working from another office or even the beaches of Bali and expand your worldview, then bring that experience back to the team.

The Opportunity

AntiSocial Solutions is on the search for a talented, professional and experienced Director of Client Services. As our Director of Client Services, you will be responsible for maintaining and maximizing customer satisfaction and engagement with our current, and prospective clients! You will serve as a manager, a mentor and a true thought leader who will not only oversee the day-to-day customer experience processes, but also act as a guide to teams through client interactions and escalations.

As the bridge between client and organization, you are someone who has excellent relationship building skills, is a top-notch communicator, and is someone who takes great pride in having a comprehensive understanding of everything that is important to the client, be that the product, audience and/or market! The ideal candidate will also be data-driven, with the ability to use data and analyses to set the direction for the company’s ongoing client-service initiatives!

What You’ll Be Doing

  • Proactive management of the day-to-day customer experience operations processes
  • Define, drive and implement operations strategy, structure, and processes for customer focused teams with a mindset for continuous improvement
  • Develop strong partnerships with various business unit leaders to operationalize policies, promote collaboration, and execute rollouts to appropriate teams and ensure that the customer experience value is realized
  • Lead, coach and mentor our teams, fostering a culture of collaboration, inclusion, achievement, and continuous learning
  • Escalate/communicate service issues to internal and external stakeholders on a timely basis with fact-based root cause analysis to drive corrective actions and implementations
  • Deliver operational and executive reporting as required
  • Provide oversight on processes including SOWs, account planning and forecasting
  • Comply with all company processes and make recommendations to streamline and simplify business processes if/where applicable
  • Manage a team of Account Directors, Managers and Coordinators ensuring exceptional client services across the board
  • Work closely with director level team to ensure operational excellence within the company
  • Ensure excellence across all client touchpoints, striving for a flawless, outstanding experience for our clients
  • Quarterly and annual planning for both clients and internal forecasting relation to teams, projects and partnerships
  • Lead or participate in other projects and initiatives as required
  • Have a strong background in social, media and data bringing best practises to the role to further develop our team and output

What You’ll Bring

  • 10+ years of experience at a digital, creative and/or in-house role
  • Proven ability to cultivate and maintain strong relationships with senior-level prospects
  • Client-centric with a desire to proactively help and serve internal/external client and team needs
  • Strong presentation skills, with the ability to command a room
  • Strong relationships with brands and/or creative agencies
  • Knowledge and understanding of the experiential and digital world
  • Excellent written and verbal communication skills, with the ability to communicate with all levels of an organization
  • Multi-team management experience is preferred
  • Data driven - relies on data and metrics to drive decision making with a bias for action
  • Builds and leads inclusive, cohesive teams that support each other
  • Passionate about leadership, mentoring and setting the stage for others to succeed.
  • Values innovation and seeks new and better ways of doing things
  • Ability to articulate strategy to all levels of the organization in a clear and inspiring way

Equal Opportunity

Here at AntiSocial Solutions, we are committed to building an environment where our employees continuously feel included, valued and heard. Diversity is our creative strength and it’s a combination of our unique experiences and perspectives that make for some of the best problem-solving. The result? Creativity, growth and innovation. We strongly encourage all applicants, regardless of race, ethnicity, religion, sex, national origin, sexual orientation, age, disability, or gender identity to apply.

To Apply

Thank you for taking the time to apply with the Thinkingbox family! Please remember to include your resume and links to your online portfolio with your application. Due to the number of applications we receive, we are not able to contact everyone who applies. Do note however that all applications are stored in our talent database and will be considered for future opportunities!